RETURN POLICY___________ _
All orders placed during our Halloween season (September 15th through October 31st) are a FINAL sale. Final sale includes all costumes (regardless of size), accessories, props, and decorations. Thank you for understanding.
For orders placed outside of our Halloween season, see below:
At OVER THE TOP COSTUMES, we do our best to ensure your satisfaction when purchasing from us. However, if you feel that you need to return an item, we want to help make this an easy and hassle-free process for our customers. To be subject for return, an item must be:
- in the same condition as when it arrived
- in its intact original packaging
- unworn and without signs of wear
- items must not have been washed or altered in any way
- not missing any parts or items
- an eligible return item (see below for non-returnable items)
Return shipments must be post-marked within 20 days of the shipment delivery date. Items returned or exchanged outside of 20 days are not eligible for a refund. You do NOT need a Return Merchandise Authorization number. However, you must inform overthetopcostumes.com of your return via email or phone call. Overthetopcostumes.com does not issue return labels in your order shipment, via mail, or via email. However, you are welcome to use whichever method of return shipping you see fit - standard UPS Ground or regular USPS mail.
*ALL
returns are subject to a 15% restocking fee. Returns are given for the
cost of the merchandise only. OdysseyCostumes.com cannot reimburse for costs of
shipping - return shipping or the original shipping charge. We
apologize for any inconvenience on this matter.
**If an item is returned damaged or not in its original condition, a
customer may receive only a 50% refund on the cost of the merchandise,
or the item may be returned to the customer. Also, if an item is
returned without customer service authorization, no refund will be
given.
The following items are not returnable:
- Wigs
- Facial hair - beards, mustaches, and brows
- Undergarments and lingerie
- Any item worn in the mouth, such as teeth
- Electronics, media players, computers or other items from the zGadgets area of this site.
What do I do if my item is defective?___
Is the item you received ripped, torn, broken, or incomplete? Please report the nature of the received defective item to Overthetopcostumes.com immediately at customercare@overthetopcostume.com or by phone at 817.416.0063. Your email must include your name and order number, as well as the nature of the defect. If the ordered item is still in stock, we will replace and send the correct item promptly.